We stand behind the quality of our AI scanner. We want you to be completely satisfied with the insights DarkLens provides, while operating under fair conditions for our digital products.
If our system experiences an error and a paid scan fails to complete, fails to generate a report, or encounters an internal timeout, a full refund will be automatically issued to your payment method without you needing to ask.
Due to the compute-intensive nature of our AI analysis and the immediate delivery of digital reports, we do not offer refunds for one-time Quick Scans ($9) or Full Audits ($39) once the report has been successfully generated and delivered.
You may cancel your Guardian or Agency subscription at any time. Cancellation takes effect at the end of the current billing cycle. We do not provide prorated refunds or refunds for the current billing period once you have been charged.
Accidental duplicate purchases (e.g., clicking "Pay" twice) are always cheerfully refunded. Just reach out to our support team.
International transactions are refunded via Paddle directly to the original payment method. Indian transactions are processed via Razorpay and typically take 5-7 business days to reflect in your bank account after the refund is initiated.
If you believe you are entitled to a refund based on this policy, please email us at support@darklens.dev with your account email and the transaction reference number.
Refunds will be explicitly denied if we determine your account was involved in abuse of the platform, violation of our Acceptable Use Policy, or fraudulent chargeback attempts.